The app is intuitive and very user friendly, no error have been shown so far

Telephony products with unrivaled quality and resilience, backed by an amazing Account Management and Customer Success Team. The UI makes it easy to administer and tailor the platform to our needs. All of this gives us real confidence to join Natterbox as they continue to innovate and stay at the forefront of tech in their field.

What I like most about Natterbox is how genuinely customer-focused the whole experience feels. This is actually my second time implementing the platform, having previously used it in a large, multi-site hospitality business, so I already had confidence in what it could deliver, and it’s lived up to that again. The support team is fantastic, responsive, helpful, and they really take customer feedback on board. The product itself is easy to use, and you can see it’s continuously improving with regular updates. Even when something isn’t available yet, it’s usually already on the roadmap. The Salesforce integration has also been seamless, which was a key requirement for us. We initially implemented Natterbox alongside Salesforce Service Cloud Voice, but ran into ongoing issues that never really got resolved. Switching to Natterbox Freedom has made a huge difference; it’s honestly like night and day. Call quality has improved, reporting is more reliable, and overall it’s made it much easier for us to support our customers effectively.